Shipping Policy
Most orders are generally shipped from our distribution centres located in [* AZ Store’s dispatch location *], within 1-2 working days after full payment is received.
AZ Store works with multiple couriers to provide the most efficient delivery services at the most reasonable price.
AUSTRALIA POST
Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number. You can use this number to track your order at Australia Post’s website.
The below table is to keep you aware of Australia Post’s expected delivery time.
Sending parcels within the same state
| Service | Posted for delivery | Delivery by (business days after posting) |
|---|---|---|
| Regular parcel | Within metropolitan areas of capital cities, or within the same city, town or environs | 3-4 days |
| Regular parcel | Between a metropolitan area of a capital city and country locations | 3-4 days |
| Regular parcel | Between country locations | 4-5 days |
Sending parcels to other states
| Service | Posted for delivery | Delivery by (business days after posting) |
|---|---|---|
| Regular parcel | Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide | 3-5 days (between metropolitan areas) |
| Regular parcel | Melbourne / Brisbane; Melbourne / Tasmania | 4-8 days (between metropolitan areas) |
| Regular parcel | To other interstate locations | Please ask at your local office |
Visit Australia Post Tracking and use your tracking number to track your item.
ARAMEX
You will receive an email confirmation of your order including a tracking number as soon as your order is dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items are delivered safely to your door.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.
A non-PO Box address is required for Aramex’s delivery. If accurate information is not provided, your parcel will not be dispatched until we receive correct details from our customer service team.
To track an item dispatched with Aramex, visit Aramex and use your tracking number.
ALLIED EXPRESS
Allied Express is the biggest independently owned courier company in Australia, with offices in major mainland capitals.
Each parcel will carry a barcoded address label, enabling you to track your item through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone.
Allied Express requires a consignment note and the postcode of the destination to track the item at Allied Express, or you can call 13 13 73 for more queries.
TEAM GLOBAL EXPRESS (formerly Toll)
Team Global Express is a major integrated logistics provider with an Asia Pacific focus, providing safe, secure transport services.
Each parcel will carry a barcoded address label, enabling you to track your items through the Team Global Express website.
A non-PO Box address is required for delivery. If accurate information is not provided, your parcel will not be dispatched until we receive correct details from our customer service team.
If delivery is missed, you should receive a card with instructions to locate your parcel. You can visit the Team Global Express website to arrange re-delivery.
With your tracking number, you can track the parcel anytime at Team Global Express.
HUNTER EXPRESS
Each parcel will carry a barcoded address label, enabling you to track your items through the Hunter Express website. A non-PO Box address is required for delivery.
If accurate information is not provided, your parcel will not be dispatched until we receive correct details from our customer service team.
If delivery is missed, the item will be returned to the depot. Our customer service team will contact you to arrange re-delivery upon notification from Hunter Express. With your tracking number, you can track the parcel anytime at Hunter Express.
HOW LONG DOES IT TAKE TO SHIP TO CUSTOMERS?
Estimated delivery time frames:
- VIC: approximately 3-5 working days
- NSW, SA, ACT: approximately 4-8 working days
- QLD, NT, WA, TAS: approximately 7-10 working days
Note:
- Delivery time only starts after payment has cleared and the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).
- Our delivery partners and AZ Store cannot guarantee delivery on any specific date or time, as this is outside our control.
Undeliverable Packages
In the unlikely event your parcel is returned to us, our customer service team will contact you via email.
Inaccurate address: If there are address discrepancies with your order and the product is returned to us, our customer care team will be in touch. A re-delivery cost will apply for any products returned to us due to address errors.
Unsuccessful delivery attempt: A notification will be left in your mailbox to collect your parcel from your local post office if you’re not present when Australia Post attempts delivery. For Aramex or Allied Express deliveries, arrangements will be made in advance to deliver at your convenience. A re-delivery cost will apply if you’re not home at the arranged time.
Rejected by receiver: If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will apply if the parcel needs to be resent.
The expected delivery times provided by each courier partner are for reference only — delivery may take longer than expected due to various factors. If you haven’t received your item within ten business days, please contact our customer service team.
Pickup or arranging your own courier is not available at our warehouse, to ensure our distribution centre can dispatch all goods efficiently.
Undeliverable Postcodes
We aim to deliver Australia-wide; however, a small number of postcodes may be undeliverable for certain products. Orders with no available shipment service will be cancelled and automatically refunded, with email notification. Please contact our customer service team for more information if you need delivery to a remote area, to help ensure your order is processed successfully.
Contact: For any shipping questions, reach us at customerservice@azstore.com.au.